Privacy Policy

Privacy Policy

This Privacy Policy explains how INONEFILE LTD ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, or interact with our services.

We are committed to protecting your privacy and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU GDPR regulations.

1. Who We Are

INONEFILE LTD
Suite 5376, Unit 3A
34–35 Hatton Garden
London
EC1N 8DX
United Kingdom
Company Number: 11901109
Email: admin@inonefile.co.uk

2. What Personal Data We Collect

2.1 Information You Provide Directly

  • Name (first and last)
  • Billing and delivery address
  • Email address (essential for digital product delivery)
  • Phone number (for delivery updates or support)
  • Order details (products purchased, order history)
  • Support enquiries or messages sent to us

2.2 Information Collected Automatically

  • IP address
  • Device information (browser, operating system)
  • Pages visited and interactions on the Website
  • Cookies, log data, and analytics information

2.3 Payment Information

We do not store or access full payment card details. Payments are processed securely by third-party processors such as Shopify Payments, PayPal, Klarna, or others offered at checkout.

2.4 Digital Product Information

For digital orders (e.g., software license keys, digital downloads), we may collect:

  • Activation or verification logs
  • Download history (if applicable)
  • Fraud-prevention screening data

3. How We Use Your Information

We process personal data for purposes such as:

  • Processing and fulfilling your orders
  • Delivering digital goods (license keys, download links, activation codes)
  • Shipping physical goods (if applicable)
  • Sending order confirmations and digital delivery emails
  • Providing customer service and technical support
  • Preventing fraudulent or unauthorised transactions
  • Meeting legal, tax, and accounting requirements
  • Improving the Website’s performance and user experience

4. Legal Basis for Processing

  • Contract – To fulfil your orders.
  • Consent – For marketing and cookie preferences.
  • Legitimate Interests – Fraud prevention, website security, analytics.
  • Legal Obligation – Compliance with tax and regulatory requirements.

5. How We Share Your Data

We share your data only when necessary to operate our services.

5.1 Shopify

Our store is hosted on Shopify, which processes data for checkout, payments, fraud analysis, and order management.

5.2 Payment Providers

  • Shopify Payments
  • PayPal
  • Klarna
  • Other payment gateways at checkout

5.3 Delivery & Courier Services

  • Royal Mail
  • DPD, UPS, or other couriers depending on location
  • Address-verification or courier-tracking tools

5.4 Email & Digital Delivery Tools

  • Email service providers (for sending license keys)
  • Digital delivery or download management platforms

5.5 Analytics & Cookies

  • Google Analytics
  • Meta Pixel
  • CookieYes or similar consent-management providers

5.6 Legal Obligations

We may disclose information to law enforcement or authorities if required by law.

6. Digital Product Delivery & Fraud Prevention

Because digital goods (such as software keys) are non-refundable once delivered, additional fraud-prevention steps may be taken.

These may include:

  • IP and device verification
  • Shopify risk-scoring checks
  • Manual validation of high-risk orders

7. Cookies & Tracking Technologies

We use cookies to enable Website functionality, analyse performance, and personalise content.

Types of cookies:

  • Essential (required for checkout)
  • Analytics (Google Analytics)
  • Marketing (Meta/Google Ads)
  • Performance and preference cookies

The Website uses CookieYes to manage cookie consent.

You may update or revoke cookie consent at any time.

8. Data Retention

We retain personal data only as long as necessary:

  • Order and transaction records: 6 years
  • Digital license verification logs: up to 12 months
  • Marketing consent data: until you unsubscribe
  • Support enquiries: up to 24 months

9. Data Security

We apply appropriate technical and organisational security measures, such as:

  • Encrypted payment processing
  • SSL encrypted Website
  • Restricted staff access within Shopify
  • Fraud monitoring and security tools

10. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (where applicable)
  • Restrict processing
  • Object to certain uses (e.g., marketing)
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact: admin@inonefile.co.uk

11. International Transfers

Some service providers (including Shopify) may process data outside the UK. We ensure appropriate safeguards in accordance with UK GDPR requirements.

12. Marketing Communications

We only send marketing messages if you opt in. You can unsubscribe anytime using the link in any marketing email or by contacting us.

13. Third-Party Links

Our Website may link to external sites. We are not responsible for their privacy practices or content.

14. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 years old.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us:

INONEFILE LTD
Suite 5376, Unit 3A
34–35 Hatton Garden
London
EC1N 8DX
United Kingdom
Email: admin@inonefile.co.uk

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