Returns and Refunds

Returns & Refunds

Clear guidance for physical returns, digital products, replacements, refunds and technical support.

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30-Day Physical Returns

All physical products may be returned within 30 days of delivery.

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30-Day Warranty on all Downloads & Licenses

Downloads and licence keys are non-refundable but include a 30-day activation warranty.

Physical Product Returns

Ready to Start Your Return?

Log in to your customer account and follow the steps below to submit your return request.

01

Log In

Access your customer account.

02

Select Your Order

Choose the relevant order and select Request Return.

03

Complete the Form

Provide the requested return details.

04

Follow the Instructions

Wait for confirmation before returning the product.

Please wait until you receive your return instructions before sending an item back.

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Physical Product Returns

Physical products may be returned within 30 days of delivery.

Returned products should:

  • Include all applicable components and accessories
  • Be securely packaged to reduce the risk of damage in transit
  • Not have been damaged through misuse or unauthorised modification

Returned products may be inspected before a refund, replacement or other applicable remedy is processed.

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Downloads and Product Keys

Downloads and product keys are non-refundable but include our 30-day activation warranty.

If a product key is invalid when supplied or cannot be activated or redeemed in accordance with the applicable product requirements, please contact us within 30 days of purchase.

Where appropriate, we may provide technical assistance, a replacement product key, a replacement download link or another available remedy.

Digital Product Cancellation Rights

Where you request immediate delivery of digital content and provide any consent and acknowledgement required under applicable consumer law, your statutory right to cancel may be affected once delivery has begun.

This does not affect your statutory rights where a digital product is faulty, not as described or otherwise does not conform to the contract.

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Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible. Depending on the circumstances and applicable law, an available remedy may include technical assistance, repair, replacement, price reduction, partial refund, full refund or another appropriate remedy.

Technical Assistance

Need Help With a Product Key?

Contact our support team if your product key does not work, you have not received your order or you require technical assistance.

Contact Support

Please include your order number, a description of the issue and any relevant error messages or screenshots.

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Approved Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time taken for a refund to appear may vary depending on your payment provider or financial institution.